Refund Policy

Last updated: August 2026

1. General Policy

JHILY provides digital software-as-a-service (SaaS) products, including a business management dashboard and utility tools. Because our digital services are instantly accessible upon payment, all subscription purchases are generally non-refundable.

2. Subscription Cancellations

You can cancel your subscription at any time from your account dashboard. Once canceled, you will not be charged for the next billing cycle. You will continue to have access to your paid features until the end of your current billing period.

3. Exceptions for Refunds

We may offer a refund at our sole discretion under the following circumstances:

• You were accidentally charged twice for the same billing cycle due to a technical error.
• The core tools (such as POS or CV Builder) experienced a major technical failure that prevented you from using the service for an extended period, and our team was unable to resolve the issue.

4. Non-Refundable Cases

Refunds will not be issued for:

• Partial usage or lack of usage of the platform during an active subscription period.
• Account termination due to a violation of our Terms of Service (e.g., posting fake reviews or abusing the system).

5. How to Request a Refund

If you believe you are eligible for a refund based on the exceptions above, please contact our support team within 7 days of the transaction. Open a ticket at https://jhily.com/dashboard/tickets or email us at [email protected] with your transaction details.